Shipping & Returns

Delivery Policy

DVDs and related Merchandise.

After ordering online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via Australia Post within 10 working days; however if goods are unavailable delivery will take a little longer.

Please note that Via Vision is closed over the Christmas period and no orders will be shipped between 20th December 2017 and 15th January 2018.

If you wish to query a delivery please contact us at info@viavision.com.au.

Refund & Returns Policy

Please email us at info@viavision.com.au if you are not satisfied with your purchase so that we can resolve any problems.

This refund policy does not apply to goods which have been used or damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit; therefore we advise you take out shipment registration of insurance with your postal carrier. Via Vision Entertainment will not be responsible for parcels lost or damaged in transit if you choose not to insure.